FAQs    Utilities

Utilities FAQ

Q: Can I get my water disconnected for non-payment?
A: Yes.  If the bill is not paid in full within thirty-one days, your water will be disconnected for non-payment. To be reinstated you must pay the bill in full along with the reconnect fees.

Q: Can I make an advance payment?
A: Yes

Q: Can I be charged a late fee on my bill?
A: Yes, if the bill is not paid by the due date. Remember, bills are due when you receive them, but you must have them in the office by 4:00pm on the due date to not receive a late charge.


Q: Can I leave my deposit on file?
A: Yes, either by written request, in person, Fax 813-780-0005 or E-Mail billing@ci.zephyrhills.fl.us

The information we need is:
Name on account
Account number
Forwarding address
Date of turn off
Tell us to leave deposit on file


Q: How do I get my deposit back?
A: When you discontinue service, we take the final bill out of the deposit and send the refund to you.


Q: How soon can I get service?
A: We can do same day service if you have your request to us by 4:00pm, Monday through Friday.


Q: How do I turn water off?
A: Service can be discontinued either by written request, in person, Fax 813-780-0005 or E-Mail: billing@ci.zephyrhills.fl.us
The information we need is:
Name on account
Account number
Forwarding address
Date of turn off


Q: Do you waive deposits?
A: No

Q: How do I get water turned on?
A: New service can be established once you make a deposit, either by mail or in the office. If done by mail we need:
1. Name
2. Mailing address for bill
3. Address where service is to be turned on
4. Date of turn on
5. The deposit