City of Zephyrhills, FL Home Page
Mayor Daniel W. Burgess Jr.
May 23, 2013


City Manager
5335 8th Street
Zephyrhills, FL 33542
813-780-0000
Fax 813-780-0005

departments    utilities    Residential Rates

  CITY OF ZEPHYRHILLS WATER & SEWER RATES

 

 

                                               IN CITY            OUT OF CITY

WATER:

 0-5,000                                   $1.46                      $1.82

 5,001-10,000                           $2.44                      $3.05

10,001-15,000                          $3.66                      $4.57

15,001-20,000                          $5.49                      $6.86

Above 20,000                         $7.69                      $9.61

 

IRRIGATION METER:

0-5,000                                    $3.66                            $4.57                               

GARBAGE:    

Residential           $10.79

Out of City           $11.77

Master Metered    $7.56 - per month, per lot (or unit)

Commercial          $12.44

 

Garbage is charged to all in city customers, for all units with individual water meters.  Garbage pick-up is twice each week and recyclable materials picked up once each alternate week. All yard trash will need to be containerized.  It can be placed in garbage cans, plastic bags or bundled.  Bundled limbs must be no more than 6” in diameter, 4’ in length, and weigh no more than 60 lbs. 

Call the Maintenance Yard at 780-0022 for more information.

 

5,001-10,000                            $3.66                      $4.57

10,001-15,000                          $3.66                      $4.57

15,001-20,000                          $5.49                      $6.91

Above 20,000                         $7.69                      $9.68

 

SEWER:

Per every 1,000                       $3.54                      $4.42

 

Commercial water consumption:

Flat rate                                 $1.83                      $2.28

M/M Multi-Family:

Flat rate                                 $1.46                      $1.82

M/M Mobile Home Park:

Flat rate                                 $1.46                      $1.82

M/M RV Park:

Flat rate                                 $1.46                      $1.82

 

BASE RATES:                                 IN CITY                  OUT OF CITY

Residential Water                   $3.30                     $4.12         - per month, per lot (or unit)

M/M                                       $2.48                      $3.09         - per month, per lot (or unit)

M/M mobile home park        $2.48                      $3.09         - per month, per lot (or unit)

M/M RV park                          $1.65                      $2.06         - per month, per lot (or unit)

  

Residential Sewer                   $11.78                    $14.72       - per month, per lot (or unit)

M/M                                        $8.83                      $12.14       - per month, per lot (or unit)

M/M mobile home park         $8.83                      $12.14       - per month, per lot (or unit)

M/M RV park                           $5.87                      $  7.36      - per month, per lot (or unit)

 

M/M = Master Metered

  

DEPOSIT:

v  $ 60.00 -Where only water service is available    

v  $120.00 -Where water and sewer is available                 

v  $ 81.58 -Where water and garbage is available

v  $141.58 - Where water, sewer and garbage is available

                                                                                          

 

Seasonal customers may leave their deposit on file (DOF) when they leave. The deposit is applied against the final bill when service is terminated.

 

FEES:

         Turn On                         $25.00 wa/sw        $25.00 wa &/or sw

                                              $15.00 ga          

         Turn Off                         $10.00 wa/sw        $10.00 wa &/or sw

                                              $15.00 ga  

 

         Delinquent (Cut-offs)   $45.00                     $35.00     -To all accounts not paid in full within 30 days of 

                                                                                                                          mailing the billing statement.                                                                            

         Late Fees                      $4.00                      $4.00       -In addition to any monies due, any bill which

                                                                                            remains unpaid twenty-one (21) days after the billing

                                                                                            date will be charged with a $4.00 late fee.

 

Note:  The deposit rates charged shall apply to any new user.  However, if a user previously had service terminated for non-payment or had a history of delinquencies, the City will require that user to conform to the deposit rates established when reconnecting, transferring service or applying for new service.

 

BAD CHECK CHARGE:    

v  $25.00 charge will be assessed for any checks returned.  After two (2) returned checks,  

the customer will be required to pay all bills by cash or money order.

 

LOCK FEE:                 $25.00 will be billed to the name on the account for cutting a lock. 

CURB STOP:    $50.00 will be billed to the name on the account for cutting a curb stop. 

ADVANCE PAYMENTS:  

v  The City does allow customers to make advance payments to cover their account. Payments may be made by cash, check, money orders or by credit card online via City website www.ci.zephyrhills.fl.us.

 

 


 

                              

 

FREQUENTLY ASKED QUESTIONS

 

Q:  Can I get my water disconnected for non-payment?

A:  Yes, if the bill is not paid in full within thirty-one days, you will be subject disconnection for non-payment.  To reinstate you must pay the past due bill in full and a delinquent fee by 4:30 Monday thru Friday.

 

Q:  Can I leave my deposit on file?

A:  Yes, either by written request, in person, fax 813-780-0017 or e-Mail billing@ci.zephyrhills.fl.us

 

The information we need is:

v  Name on account

v  Account number

v  Updated mailing address

v  Date of turn off

v  Tell us to leave deposit on file

 

Q: How do I reinstate service if I left my deposit on file?

A:  A request will need to be made. This can be done in person, as a written request, a fax 813-780-0017 or e-Mail billing@ci.zephyrhills.fl.us with the information of:

 

v  Name on account

v  Account number

v  Date of turn on

v  Updated mailing address

v  Tell us you are a seasonal customer

 

Q:  How do I get my deposit back?

A:  When you discontinue service, your deposit will be applied to your final bill and any refund will be mailed to you.

 

Q:  How do I turn water off and have my account closed?

A:  Service may be discontinued in person at the office.

 

Q:  Where can I pay my bill?

A:  At the counter in customer service, in the drop box at the 8th Street entrance or you may use the drive thru window, which is located between the City Hall and the Library buildings.  You must have your account number or payment slip with you to use the drive thru window. You may also pay through your bank’s e-billing website; please allow for 5-7 business days for the City to receive payment or pay by credit card online via the cities website at www.ci.zephyrhill.fl.us

 

Q:  What will happen if I get my water locked off and I cut the lock? 

A:   You will be charged $25.00.  The City, if necessary, may take more stringent action and may take 24 working

hours to have the water reinstated.

 

Q:  Where do my e-bills come from? 

A:  You will receive an e-mail from MCC Advantage with your bill attached or if you pay online with credit card via the cities website (www.ci.zephyrhills.fl.us) you will receive an e-bill directly from the City.  Check your spam to ensure you are able to receive the e-bills. 

 

Q: What are the water restrictions?

A: You can check out water restrictions for your address by going to the website www.watermatters.org or you may call 1-800-848-0499 for more information.

 

Q: How often is recycling picked up?

A: Recycling is picked up every other Wednesday.

 

 

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