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The vast majority of the City’s metering infrastructure will soon reach the end of its reliable life cycle. In order to ensure the accuracy of billing and water system consumption data, installing new meters is necessary.
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Benefits include advanced data recording of all water consumption on an hourly basis, historical consumption data for residents, and leak detection capabilities.
Yes, all water meters will be replaced.
Because the new meters will be more accurate than the current meters, there is a possibility that your bill will be higher if your old meter was not reading properly.
The technicians will only need to enter your backyard if that is where your meter box is located.
A typical water meter exchange takes about 1 hour. Exceptions to this process may require more time or additional work. However, we will work diligently to ensure your inconvenience is minimized.
Yes. Door hangers will be left at each property a minimum of 48 hours in advance of the scheduled service.
Each water meter will communicate the read data to solar-powered data collection units strategically located throughout the city.
No. A new lid will be installed on your water meter box and all components will be underneath the lid.
Not typically, however in some cases hand-digging may be required. If digging is required, repairs will be made to restore the original conditions.
The new meters are accurate to 0.1 gallons per minute.
Representatives are available Monday through Friday, 8 a.m. to 5 p.m. at 844-739-4959. After business hours, for emergency water and sewer service, please call: 813-714-6309 for water emergencies or 813-714-6307 for sewer emergencies.