Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
Show All Answers
For basic information, please visit the Oakside Cemetery page. All other requests should be directed to the City Clerk at 813-780-0000.
This is done through the City Clerk at 813-780-0000. Reservations are required at both facilities. There is no charge to use Wickstrom Stage. To check for availability please visit the Alice Hall page.
All public records request go through the public records custodian, the City Clerk. Please go to the Public Records Request page to submit your request.
The City contracts with Pasco County for animal control. Their number is 813-929-1212 or visit the Pasco County website.
All city ordinances can be accessed on the Code of Ordinances page. All city agendas and minutes can be found on the Agenda & Minutes page, they are easy to download and print at your convenience. If you are still in need of any copies you may contact the City Clerk. If research is required a nominal fee is charged for the time as well as the copies.
In order to speak before City Council, please provide written documentation regarding the subject you wish to address. This provides adequate time for research to provide help for you. The request should be submitted to the City Clerk by 5 p.m. the Wednesday before the Monday meeting.
The regular Council meetings are the second and fourth Mondays of each month at 6 p.m. Special meeting and workshops are called at different times as required.
The requirements to run for Mayor or City Council you must:
The terms are for three years. The City Council is comprised of 5 members. Each Council member holds one seat. Seats are numbered 1 through 5. Candidates may not seek election for more that one seat and are elected at large. The candidate receiving the most votes among those seeking election to a particular seat shall occupy the seat for the term.
The regular election of the Mayor and City Council members is held the second Tuesday of April each year. Qualifying is in February preceding the April election. The qualifying official for the City is the City Clerk. In even number years the Mayor and Seat 2 are elected. In odd number years Seat 1, 3, 4 and 5 are elected. Mayor and City Council receive a $6,000 per year honorarium paid bi-annually.
Voter registration is done by mail. Forms are available at City Hall and in the Library.
Call the office at 813-780-0020 and we can tell you if the inspection passed or failed. If the inspection failed, additional information is written and left on the job site.
Call the office at 813-780-0020 and we can tell you the results of your inspections or plan review comments.
If the inspection requires the inspector to enter your building or there are animals on the property, someone must be there to meet the inspector.
Permits are required in the Florida Building Code. The following activities require a building permit unless exempted in writing by the Building Official:
Permits are required for sheds and similar outbuildings. (Florida Building Code)
A request must be made prior to six months from the issue date of the permit. Only one extension request will be granted for a period of 90 days, and there is a $15 charge per trade processing fee.
All permitted construction must be inspected. You must call 813-780-0020 to schedule the inspection. Any inspection called before 7:00 a.m. will be scheduled the same day.
Because of the volume of inspections, we are unable to provide an estimated time of arrival for our inspector; however, his normal field hours are from 7:00am - 3:30pm. If the inspection has been carried over from the previous workday, the inspection will be given priority on the morning of the next work day.
All construction needs to be permitted whether the job is considered "minor" or not. This is to ensure safety, quality construction, and code compliance.
Two sets of plans are needed.
Yes, all new and replaced fences are required to pull a permit.
Yes, all sheds and carports will need a permit.
We use one application for all building permits. Additional affidavits, plans, site plans, etc. may be required depending on the work being performed. (Permitting Requirements)
Simple permits such as: Re-roofing a house, replacing an air conditioner, are done over the counter. Applications that require Site and Plans review requires a minimum of 30 business days.
Cash or Check only. All monetary transactions are between 8:00 a.m. and 4:10 p.m.
No permits are required on residential properties. All commercial property please contact the planning dept.
This depends on several factors including the zoning of your property, if it is in a subdivision, if it is a corner lot, etc. Call our building department at 813-780-0020 for more information.
There is an exemption under the Florida building code that allows a homeowner to act as a contractor with certain restrictions. (see Owner Builder Affidavit)
Yes, state regulations require a notice of commencement be recorded with the county clerk’s office whenever the value of the work is $2,500 or more.
Permits vary in price depending on: the work being done, the size of the project, and the number of trades, such as Forex Trading. View Forex Trading to learn more. For an estimated cost, contact the Building Department at 813-780-0020 for this information.
No, but permit information and applications are online. The most common forms are available for download.
You will need to visit Station 2 (across from Zephyrhills City Hall) and complete a form. Based on qualification requirements, you will receive a smoke detector at no charge.
Through donations of local businesses, the Zephyrhills Fire Department provides low income families with battery operated smoke detectors at no charge. If the family is unable to install the smoke detector, assistance can be provided.
The Zephyrhills Public Library is a City of Zephyrhills funded facility. In 1999, the library, together with the Pasco County Library System, formed the Pasco County Library Cooperative in order to offer residents of Pasco County a broader base of services. The same library card is used at the Zephyrhills library and the county libraries.
The library has a self-service copy machine. Copies are $0.10 cents each. The library does not offer fax service.
The library does not currently offer computer classes.
The library has free Wi-Fi and 19 public access Internet computers that are available on a first come, first served basis.
If you live, work, or go to school in Pasco County you can get a free Library Card. Bring something with your name and Pasco County address (see examples below). Juveniles under 16 must have parental/legal guardian approval.
Acceptable forms of ID include:
If you do not have anything with proof of address on it, you can still sign up for a library card with a provisional "unverified" status, allowing patrons to borrow 2 books.
The vast majority of the City’s metering infrastructure will soon reach the end of its reliable life cycle. In order to ensure the accuracy of billing and water system consumption data, installing new meters is necessary.
Benefits include advanced data recording of all water consumption on an hourly basis, historical consumption data for residents, and leak detection capabilities.
Yes, all water meters will be replaced.
Because the new meters will be more accurate than the current meters, there is a possibility that your bill will be higher if your old meter was not reading properly.
The technicians will only need to enter your backyard if that is where your meter box is located.
A typical water meter exchange takes about 1 hour. Exceptions to this process may require more time or additional work. However, we will work diligently to ensure your inconvenience is minimized.
Yes. Door hangers will be left at each property a minimum of 48 hours in advance of the scheduled service.
Each water meter will communicate the read data to solar-powered data collection units strategically located throughout the city.
No. A new lid will be installed on your water meter box and all components will be underneath the lid.
Not typically, however in some cases hand-digging may be required. If digging is required, repairs will be made to restore the original conditions.
The new meters are accurate to 0.1 gallons per minute.
Representatives are available Monday through Friday, 8 a.m. to 5 p.m. at 844-739-4959. After business hours, for emergency water and sewer service, please call: 813-714-6309 for water emergencies or 813-714-6307 for sewer emergencies.
Yes, Parks Department staff members are instructed to forward any lost items to the Zephyrhills Police Department located at 5944 9th Street or call 813-780-0050.
Please call the Parks Department administrative office at 813-780-0022 for additional information and contacts.
Approximately 4/10ths of one mile.
Approximately 9/10ths of one mile.
Yes, as long as the pet is under your complete control and on a leash (City Ordinance #649). Pets are not allowed in playground areas or on athletic fields. We do ask that pet owners clean up after their pets.
City parks are open from 6 a.m. to 10 p.m., unless posted otherwise.
No, Picnic Pavilions are used on a "first come-first served" basis.
Please call the City Clerk's office at 813-780-0000.
No. Bounce Houses are not permitted in any City Park as per City Ordinance 932-05 (F) (6).
Our Zoning and Future Land Use Maps can be found on the maps and demographics page: http://www.ci.zephyrhills.fl.us/244/Maps-Demographics, or you may call the planning department at 813-780-0006.
The deadline to submit an application to the Planning Department is the last business day of the month by 4:00 pm. Once a complete application is submitted, the planning department will begin review and schedule the application for the appropriate Site Plan Review Meeting.
A permit must be obtained to remove trees on non-residential properties. Applications are available on the city's website. Application fees are $100 and additional removal fees may apply. Please contact the Planning Department for more information.
A COA is required for work to facades of historic homes in Zephyrhills. Our COA Matrix provides information on the types of work that require a certificate of appropriateness as well as the level of review required for approval. To find out if your home is designated as historic or as a contributing structure to the Zephyrhills Historic District, please view the historic district map or contact Historic Preservation Officer at 813-780-0002.
Yes. All new construction should have the zoning and use verified with the Planning Department prior to work commencing. Additionally, many vacant lots are located with the CRA and Historic Districts which have specific design standards that must be followed.
Contact the Community Services at 813-780-0050 ext.3329 or Email. A Crime Prevention Officer will meet with and assist you in starting a group in your neighborhood or business area.
Call the Police Department at 813-780-0050 or submit a "Request for Action" explaining the situation. Your request will be assigned to an officer for traffic monitoring and increased visibility in your area.
The Zephyrhills Police Department provides officers with slim-jims for unlocking vehicles; however, a waiver must be signed prior to an officer unlocking the vehicle. Appropriate identification and proof of vehicle ownership is necessary. If the officer is unable to unlock the vehicle, a list of licensed locksmiths can be provided for further assistance.
If you have reason to believe the Zephyrhills Police Department may have property belonging to you from a loss or theft, you can contact the Evidence/Property Section at 813-780-0050 x.3325 or x.3326, Monday through Friday 8 a.m. to 4 p.m.
If you receive a Uniform Traffic Citation, you must follow the directions on the back of the citation. You must pay the citation within thirty (30) days or elect a court date to contest the citation. If you cannot pay the citation, you must contact the Clerk of Circuit Court within the thirty (30) days to make payment arrangements at:
Pasco County Traffic Violation Bureau
38053 Live Oak Avenue
Dade City, Florida 33523-3894
For additional questions, please call the Traffic Division at (352) 521-4443
You may enclose your payment in the self-addressed envelope and mail your payment to the address on the envelope or bring cash, check, or money order to:
Zephyrhills Police Department
6118 8th Street
Zephyrhills, FL 33542
Yes, Zephyrhills Police Department provides fingerprinting services on Tuesdays only from 10 a.m. to 2 p.m. There is a nominal fee of $5 per card, which must be paid by cash, check, or money order, and you must have your own fingerprint card(s). For additional information, please contact Community Services at 813-780-0050 x.3329.
If you are interested in employment with the Zephyrhills Police Department, fill out the Police Department Application, or by contacting City Human Resources Department at 813-780-0012. Law enforcement officer applications are provided to Florida-Certified law enforcement officers or out-of-state police officers with at least 1 year sworn experience. Law Enforcement Reserve I and Reserve II applicants must fill out the standard law enforcement officer application.
If you feel an employee from the Police Department, whether it is a police officer, communications officer or a records clerk please feel free to write to the Chief of Police or just notify a supervisor so the employee can be recognized.
No. If you are within the City of Zephyrhills, you do not need a permit. If you live outside the City of Zephyrhills jurisdiction, you will need to contact the Pasco County Sheriff’s Office regarding an alarm permit.
Yes, but they are local background checks and only cover the City of Zephyrhills. If you are in need of a local background check, you can visit Records at the Zephyrhills Police Department between 8am and 5pm Monday through Friday.
You can either obtain one from the Records Section at the Zephyrhills Police Department between 8am and 5pm, Monday through Friday, or online at www.buycrash.com.
Call the Public Works Department at 813-780-0022 or submit a request for service.
All traffic signals and school zone crossing lights are maintained by Pasco County, please contact Pasco County Traffic Operations at 727-847-8139.
Call the Public Works Department at 813-780-0022 or submit a request for service or contact Duke Energy directly at 1-800-700-8744.
Please contact the Zephyrhills Police Department at 813-780-0050, the police dispatcher will then contact our on-call staff, we have staff on call 24/7 365 days a year.
Call the Public Works Department at 813-780-0022 for additional information.
Please call Munibilling at 877-584-9744 (must be a city resident).
Please contact the Pasco County East Pasco Transfer Station at 352-521-0500 and located at:
9626 Handcart Road
Dade City , FL 33525
Call the Public Works Department at 813-780-0022 or submit a request for service. Staff will make a site visit to inspect the tree for maintenance or removal. Tree removal must be requested by the property owner and meet the City's criteria for removal and be approved by the Public Works Director.
Call the Public Works Department at 813-780.0022 or submit a request for service.
No, these signs create a false sense of security for parents and children. Motorists pay little attention to the signs, especially motorists that travel the street frequently. The use of these signs has long been abandoned as these signs suggest that playing in the street is acceptable behavior.
No, speed bumps are severe physical traffic control devices, they can be up to 6 inches high, up to 2 feet wide and stretch across the entire roadway. Due to their abrupt rise and required low speed, they can be hazardous to motorists and bicyclists alike.
Yes, please contact the Building Department at 813-780-0020, ext. 3513 for additional information.
All procurement of goods or services in which the estimate cost will equal or exceed twenty thousand dollars ($20,000) requires advertisement.
Yes. If the bill is not paid in full within thirty-one days, your water will be disconnected for non-payment. To reinstate you must pay the past due bill in full and a delinquent fee by 4:30 p.m. Monday through Friday.
Yes. You can make a payment in advanced.
Yes, if the bill is not paid by the due date. Remember, bills are due when you receive them, but you must have them in the office by 4 p.m. on the due date to not receive a late charge.
Yes, either by:
The information we need is:
A request will need to be made. This can be done in person, as a written request, a fax 813-780-0017 or email with the information of:
When you discontinue service, we take the final bill out of the deposit and send the refund to you.
Service may be discontinued in person at the office.
At the counter in customer service, in the drop box at the 8th Street entrance or you may use the drive through window, which is located between the City Hall and the Library buildings. You must have your account number or payment slip with you to use the drive through window. You may also pay through your bank’s e-billing website; please allow for 5 to 7 business days for the City to receive payment or pay by credit card online via the online bill pay website.
You will be charged $25. The City, if necessary, may take more stringent action and may take 24 working hours to have the water reinstated.
You will receive an email from MCC Advantage with your bill attached or if you pay online with credit card via the online bill pay website you will receive an e-bill directly from the City. Check your spam to ensure you are able to receive the e-bills.
We can do same day service if you have your request to us by 4 p.m., Monday through Friday.
Service can be discontinued either by:
New service can be established once you make a deposit, either by mail or in the office. If done by mail we need:
Payment can be made in any of the following ways:
For all payments you must reference your account number.
If you mail in your payment, please use the preprinted address on the remittance coupon included in your bill. Simply complete the coupon and mail it back in the return envelope provided with your payment. This address is a secure bank location and will expedite your bill payment process.
To start service for the first time, you will need to provide some documents. Please email us with the following information:
Once the documents have been submitted, call the Customer Care at 877-583-7933 to complete the move in and pay the deposit. Customer Care will arrange for a service worker to turn your water on within 24 hours.
For seasonal customers returning to Zephyrhills, contact Customer Care within seven business days of your return.
To turn off services, email Customer Care or call us, toll free, at 877-583-7933 prior to the date you wish to have services discontinued. This includes seasonal customers who plan on returning after a period away. Failure to turn off services after vacating may result in you being responsible for utilities used by others.
Unusually high water usage may be the result of an increase in your use, a water leak, or an error in the meter reading. If you changed your pattern of use (for example, have a new house guest during the billing cycle), your bill would increase due to the extra water used.
If you have not made any major changes to your pattern of use, the next step is to investigate if your meter was misread. You can email the Customer Care center or, call toll free, at 877-583-7933, who will arrange for a service worker to reread your meter. If, after rereading, we find that the meter was correctly read the first time, there will be a charge for the reread. If, however, we find an error in our read, we will adjust your bill and there will be no charge for the reread.
If the meter was read correctly, the high usage is probably from a leak. It is important to find and correct any leaks as the cost of the water of any leak after passing the meter is the customer’s responsibility. For more information on how to determine if you have a leak and where the leak may be, please see the Environmental Protection Agency website.
If you find you have a leak, and have to hire a service fix it, you may be able to have your water bill adjusted. We established this program to encourage fixing of leaks, and to mitigate your expense. Please email our Customer Care or call us, toll free, at 877-583-7933 to ask for a leak adjustment.
At the time your customer data was added to our new billing service provider, FATHOM, a system limitation prevented more than one meter per account. This has been resolved and FATHOM is in the process of combining accounts, which will restore your water account to a single bill like it used to be. In the interim, you may receive two bills in one envelope. Please pay both bills separately.